Privacy Policy

1. Introduction

Trustwall ("we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social proof and review management platform ("Service"). Please read this policy carefully. By using the Service, you consent to the practices described herein.

2. Information We Collect

2.1 Account Information

When you sign in via Google OAuth, we receive your name, email address, and profile picture from your Google account. We use this information to create and manage your Trustwall account.

2.2 Review & Content Data

We store the reviews, testimonials, and media (text and video) that you collect from your customers through Trustwall collection pages. This includes reviewer names, email addresses (if provided), review text, star ratings, and uploaded video content.

2.3 Usage Data

We automatically collect information about how you interact with the Service, including pages visited, features used, widget impressions, browser type, device information, IP address, and referring URLs.

2.4 Billing Information

If you subscribe to a paid plan, payment processing is handled by our third-party payment provider. We do not store your full credit card number or payment credentials on our servers.

3. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the Service
• Display reviews and testimonials through embeddable widgets on your websites
• Process transactions and manage your subscription
• Send you service-related communications (account updates, security alerts, billing notices)
• Analyze usage patterns to improve and optimize the Service
• Prevent fraud and enforce our Terms of Service
• Respond to your inquiries and support requests

4. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

• Service Providers: With trusted third parties who assist in operating the Service (hosting, analytics, payment processing)
• Public Display: Reviews and testimonials you choose to display through Trustwall widgets are visible to visitors of the websites where those widgets are embedded
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Storage & Security

Your data is stored securely using industry-standard infrastructure. We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your account information and content data for as long as your account is active or as needed to provide the Service. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law. You may export your data via CSV at any time before account deletion.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that we correct inaccurate or incomplete data
• Deletion: Request that we delete your personal data
• Portability: Request your data in a portable format (CSV export is available in the dashboard)
• Objection: Object to certain processing of your data

To exercise any of these rights, contact us at ditin.dev@gmail.com.

8. Cookies & Analytics

We use essential cookies to maintain your session and preferences. We may also use analytics tools to understand how the Service is used. You can control cookie settings through your browser preferences. Embedded Trustwall widgets on third-party sites do not set tracking cookies on end visitors.

9. Third-Party Services

The Service integrates with third-party services including Google (for authentication) and payment processors (for billing). These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

10. Children's Privacy

The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us so we can take appropriate action.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at ditin.dev@gmail.com.